Apr 15, 2021 I continue to struggle with GOTRAX's customer support team. As you can see here I was able to do it with my fingers. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. You may need a replacement battery if your current one is faulty or has sustained physical damage. For example, only standing with one foot on your hoverboard can cause some models to beep. Can't get the scooter to start. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. If damaged do not proceed. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. In the next video we will show the complete repair, reassembly and testing. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. I finally received the replacement parts. All night charging leads to 15 minutes of riding. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. If your charger does not turn green when you plug it in, your problem may lie in your charger. You may want to check your fuse box to see if any fuses are blown. Only tools required are the 4mm Allen wrench and a set of pliers. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Contact an authorized service center for more information about replacements. Mine out of the box has this metal grinding sound coming from the back. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. 0000013506 00000 n Looks like spring issue. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Check the fuse or circuit breaker. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. In all cases the company has been slow to respond. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Electric Scooters There are many possible reasons why your Gotrax hoverboard is not balancing. I err on the conservative side, and would rather "under charge". Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. A fully charged battery will have between 36 and 42 volts. Visit our Battery Pack Load Testing Guide. 51 reviews. Of course, you could also have an issue with your battery. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Find your product below and click the link to be directed to the specific information for troubleshooting. Of course, with any new or growing technology there are often hiccups along the way. I didn't realize my tires were about half the recommended psi. Back wheel cover scraping tire. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Save my name, email, and website in this browser for the next time I comment. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Its possible that you got a defective battery. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. I have had it for over a month now and have had zero problems with it. As an Amazon Associate I earn from qualifying purchases. Include an image for extra impact. Home. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? . TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. They cannot show error codes. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. If you can not grip the top with your fingers use a pair of pliers to assist you. Turns on but shows zeros no matter what. Powered up the scooter. Find your product below and click the link to be directed to the specific information for troubleshooting. I will come back and edit the post if I experience anything that you've listed. Turn the key or power switch on and engage the throttle all of the way. So, 3 hours for 4 bars = 45 mins of charging time per bar. Learn more about your GOTRAX from full overviews and specs to troubleshooting. These models of e-bike only feature an LED Display. Looking For The Best Lock For An Electric Scooter? Not much help really. Problem not solved. A revolution is on the way - and Electric Scooters are leading it! Aug 15, 2020 Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Press question mark to learn the rest of the keyboard shortcuts. Returned the v2 and are now trying a m360 instead /crosses fingers. Choose from Same Day Delivery, Drive Up or Order Pickup. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Test The Battery Pack On A Scooter That Runs. Has seemingly chose to simply respond but not take action (i.e. Fix stuck GOTRAX GXL V2. When GOTRAX GXL V2 display is blacked out you can release Power Key. 0000008779 00000 n Thus can not charge scooter. Visit the Gotrax . New comments cannot be posted and votes cannot be cast. Entice customers to sign up for your mailing list with discounts or exclusive offers. If you find any damage, replace it immediately. - Easy fix. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. 0000000696 00000 n 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. Power completely shuts off while riding. E10, E11, E12 - Contact GOTRAX Customer Support. The BBB's grade of "F" still . Has expected us to be scooter technicians to diagnose the problems. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Hold down the power button for 10 seconds. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. Gotrax is known for adapting its electric vehicles to the needs of consumers. Press Power Button once again to power on . I have updated my review from 1 star to 3, and will update again . GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. I'll monitor the post to see if these are isolated or widespread. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. If all of them work normally, then you need a new charger. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Codes often have simple solutions and we are here to assist. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. We'll go through each electric scooter and the error codes that occur. These are as follows. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Beeping can also indicate uneven pressure on the hoverboard sensors. You can recalibrate your Gotrax hoverboard by following the instructions above. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. It is possible to check the voltage of your battery using a voltmeter. %PDF-1.4 % One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. $799.00. My GoTrax (about 5 months old) started acting weird today. 110 0 obj <> endobj xref The difference is, these are much more fun! Grab the new battery pack and ensure that your are installing the battery pack correctly. Contact: kevin@ocproscooters.com or text: 714-420-1311. Yes Took 8 business days to fix (total of 11 calendar days). 3. Turn the key or power switch on and engage the throttle all of the way. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Grab the new battery pack and ensure that your are installing the battery pack correctly. . Back wheel brake mis-aligned. Try recharging the battery pack for 8 hours. Hold down the power button for 10 seconds. This is the best method to factory reset GOTRAX GXL V2. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. If the battery is fully charged, then the issue is likely with the motherboard or wiring. I cant find anyone who sells them including the gotrax website, acisneros0873 - Back fender completely broken off, bottom screw plate snapped. Make sure that these are not punctured if they are air-filled. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Yes, you read that right. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Thank you GoTRAX for fixing my 7 year olds birthday gift! Use caution as extreme force may damage your scooter console or battery connections. You feel the scooter lose power and your inertia throws you forward. . So frustrating. When it comes to hoverboards, the magic fix-all is called recalibration. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. There is no doubt that hoverboards are a popular and fun way to get around. There are many possible reasons why your Gotrax hoverboard is not balancing. Need help troubleshooting a scooter issue? There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. If the scooter works after disconnecting the brake switch then the brake switch is defective. will respond to the email but the response itself is not helpful). I absolutely love this scooter. When the battery is fully charged it will change from red to green. 51 4.7 out of 5 Stars. How to restore default settings on GOTRAX GXL V2. Tip: Try to lift as straight as possible out of the tiller. When you plug your charger into the wall, the indicator light will turn green. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Has refused refunds. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. But some parents may balk at spending more than $100 on an electric scooter. The key is to build your own vehicle with its own motor coil wire. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. If there is, youll need to buy another one and replace it. Make sure all connections are secure and there arent any exposed wires or noticeable burns. Entice customers to sign up for your mailing list with discounts or exclusive offers. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. It's a 36V 6 Ah battery that offers higher performance. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. Front tire making a very loud noise. Recommended rider age . If still showing error code, contact Customer Support for assistance. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Range: 4 miles (est) Max. 0000256654 00000 n :~f 12`L,@" The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . 0000047449 00000 n 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. There is no doubt that hoverboards are a popular and fun way to get around. Of course, you could also have an issue with your battery. . Kick stand wobbly. We appreciate you customer service and willingness to do the right thing! Brand new battery not holding charge. New Safe Step Technology - Both feet must be placed on the . There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Down a hill I got up to 19 mph on the speedometer. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Looking For The Best Lock For An Electric Scooter? Make sure the petals are level with each other and on a flat surface. These codes will pop up over your console's display when there are issues within your electric scooter. I try and ride economical to maximize range and durability. Missing tire extension - poor quality control. . It was the front wheel so more difficult, cost 40 for replacement. This scooter is giving a E3 Error code and the manual simply states to replace the console. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK If it is hard to install, stop and inspect the consoles pins under the head unit. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. We check over 250 million products every day for the best prices. If your charger does not turn green when you plug it in, your problem may lie in your charger. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. I had my second issue within 17 business days of receiving the scooter. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Watch out world! In this video we take a look inside a GoTrax G2 Scooter. Listen or look back to see if the rear wheel is slowly spinning. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Of course, with any new or growing technology there are often hiccups along the way. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Once you ensure the position is correct, gently slide the pack into the tiller. 0000005863 00000 n If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. E03 - Change speed settings or gear. Beeping can also indicate uneven pressure on the hoverboard sensors. Do you think most of the lower-priced scooters are having these problems? *You may need to perform a recalibration up to three times to fix your issue. It sounds like a bad battery but checking the connections is the first step. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Store the screws and hook in a safe location for later use. If you experience problems with any of these models of e-bike file a claim below. If it's not been used for a while, it might need charging. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . You can now turn your hoverboard back on.*. Codes often have simple solutions and we are here to assist. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Now you are finished and ready to test your work. If your Gotrax hoverboard will not turn back on you are experiencing an issue. I also have a V1 and no issues. Set the line out of the way once disconnected. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. It is not managed by iFixit staff. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. 21E, 22E, 25E, and 30E - Replace console to fix error code. All rights reserved. We'll go through each electric scooter and the error codes that occur. I continue to struggle with GOTRAX's customer support team. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. - Very dangerous as you can be cruising along and the motor completely shuts off. The odometer illumination was bright. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. In addition, I now have the old lithium ion battery I need to figure out how to dispose. I have given up on this company doing the right thing. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Take care of your ride so it can take care of you. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. In removed the old handle bar and battery and installed new one. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). A fully charged battery will have between 36 and 42 volts. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. 0000002987 00000 n 0000002873 00000 n Bolts provided are rusted - poor quality control. I've had mine for almost two weeks now, and have not experienced these issues. I was super encouraged as the handle bar looks a little different from the original version I received, better. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - GOTRAX - F5 Electric Bike. It was pretty easy to do and I was impressed in the modular nature of the system. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Related: Mobility Scooter Battery Losing Power Uphill Fixed. What if the part I ordered did not solve the problem? Reattach the console/head unit by sliding it back into place. Here is a link to find the manual for your Gotrax hoverboard. GoTrax GKS: Specs. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream k 3TXK c"b0] 3:P $% When you plug your charger into the wall, the indicator light will turn green. You can now turn your hoverboard back on.*. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. I tried these fixes and the problem got solved. This scooter is giving a E3 Error code and the manual simply states to replace the console. bay_blade2000 3 yr. ago That's not what I am saying at all. Install the locking hook and the two screws into the head unit. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Next, check to see if there is any damage to either end of your scooters charging cable.
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